How do I know if I'm still under warranty?
Most appliances have 1-year parts and labor warranties from purchase date. Check your receipt or contact the manufacturer with your model/serial number.
Appliance Warranty Information Center
Understanding your warranty and how to get factory-authorized service
How Appliance Warranties Work
What's Covered
Most manufacturer warranties cover defects in materials and workmanship for 1 year from purchase date. Extended warranties may cover longer periods.
✓ Typically Covered:
- • Parts failures due to defects
- • Labor for authorized repairs
- • Functional component failures
- • Manufacturing defects
✗ Typically NOT Covered:
- • Cosmetic damage
- • User error or misuse
- • Normal wear and tear
- • Damage from improper installation
- • Non-authorized repairs (voids warranty)
Getting Warranty Service - Step by Step
1
Locate Your Model & Serial Number
Find on appliance rating plate. Refrigerators: inside wall. Washers/dryers: inside door frame. Ovens: inside door edge.
2
Contact Your Manufacturer
Call the brand's warranty phone number. Have model, serial, purchase date, and proof of purchase ready.
3
Request Metro TV & Appliance
Tell the manufacturer: "I want Metro TV & Appliance in Lincoln, NE" - they'll send us the work order.
4
We Contact You Within 24 Hours
Once we receive the manufacturer work order, we'll call to schedule your in-home diagnostic appointment.
5
Service & Repair
Our technician diagnoses, orders genuine OEM parts through MSA, completes repair, and handles all warranty documentation.
Warranty Contacts by Brand
Samsung
Phone: 1-800-SAMSUNG (1-800-726-7864)
Website: samsung.com/us/support
Request "Metro TV & Appliance, Lincoln, NE"
LG
Phone: 1-800-243-0000
Website: lg.com/us/support
Request "Metro TV & Appliance, Lincoln, NE"
GE Appliances
Phone: 1-800-GE-CARES (1-800-432-2737)
Website: geappliances.com/support
Request "Metro TV & Appliance, Lincoln, NE"
Whirlpool
Phone: 1-866-698-2538
Website: whirlpool.com/services
Covers Whirlpool, Maytag, KitchenAid, JennAir, Amana
Electrolux/Frigidaire
Phone: 1-877-435-3287
Website: electroluxappliances.com/support
Request "Metro TV & Appliance, Lincoln, NE"
Sony
Phone: 1-800-942-SONY (7669)
Website: sony.com/electronics/support
For TVs and audio equipment
Warranty FAQ
What if I lost my receipt?
Manufacturers can sometimes verify purchase date through serial number. Credit card statements or delivery records may also serve as proof of purchase.
Can I choose my own repair service?
Yes! For warranty repairs, tell your manufacturer you want Metro TV & Appliance. They'll dispatch us directly.
What about out-of-warranty repairs?
Contact us directly at (402) 466-9090 for out-of-warranty service. We still use genuine OEM parts through our MSA partnership.
Questions About Your Warranty?
We can help you understand coverage and guide you through the warranty process
Call (402) 466-9090