Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Effective Date: January 28, 2026

Information We Collect

When you contact us for service, we collect information necessary to provide you with professional repair services. This information may include:

  • Your name and contact information (phone number, email address)
  • Physical address for service appointments
  • Appliance or device information (brand, model number, serial number)
  • Description of the service issue or problem
  • Service history and repair records
  • Payment information for completed services

How We Use Your Information

We use the information we collect to provide you with high-quality repair services:

  • Schedule and coordinate service appointments
  • Communicate with you about your service request
  • Process warranty claims with manufacturers on your behalf
  • Order and track replacement parts for your repair
  • Maintain service records for quality assurance and warranty purposes
  • Process payments for services rendered
  • Improve our service offerings and customer experience

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Manufacturers: When processing warranty claims, we share necessary information with appliance manufacturers to authorize and complete warranty repairs
  • Parts Suppliers: We may share device information with authorized parts suppliers to order genuine replacement parts for your repair
  • Service Partners: In some cases, we may coordinate with manufacturer-authorized service partners to complete repairs
  • Legal Requirements: We may disclose information when required by law or to protect our legal rights

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to access, update, or request deletion of your personal information. To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page with an updated effective date.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us: