Samsung
Authorized Since: 2008
Lead Technician: Gary
Specializations:
- • SmartThings IoT connectivity
- • Bespoke & Family Hub refrigerators
- • FlexZone technology
- • Smart appliance diagnostics
Annual Samsung certification renewal
Factory-Authorized for Your Brand
As a factory-authorized partner, we have direct access to manufacturer parts, training, and diagnostic software. This means we fix your unit correctly, the first time, and keep your warranty intact.
Samsung
LG
Whirlpool
GE Appliances
Sony
Electrolux
Maytag
KitchenAid
JennAir
Amana
Frigidaire
& Many More
If you don't see your brand listed, give us a call. We service most major manufacturers.
Our Brand Certifications & Specializations
Each brand partnership includes specialized training, exclusive diagnostic tools, and dedicated technician expertise.
LG
Authorized Since: 2010
Lead Technician: Gary
Specializations:
- • ThinQ WiFi-enabled appliances
- • InstaView Door-in-Door technology
- • Linear compressor systems
- • Inverter board diagnostics
Direct parts access through LG network
GE Appliances
Authorized Since: 2005
Lead Technician: Tom
Specializations:
- • Profile & Café series
- • Monogram premium appliances
- • WiFi Connect systems
- • Control board replacements
Full product line authorization
Whirlpool
Authorized Since: 2006
Lead Technician: Tom
Specializations:
- • Full Whirlpool product line
- • Load sensing technology
- • Adaptive defrost systems
- • Electronic controls
Includes all Whirlpool Corporation brands
Sony
Authorized Since: 1995
Lead Technician: Mike
Specializations:
- • Bravia TV series
- • OLED & LED display panels
- • Power supply diagnostics
- • Audio receiver systems
Longest continuous brand partnership
Maytag
Authorized Since: 2006
Lead Technician: Tom
Specializations:
- • Commercial-grade equipment
- • Heavy-duty transmissions
- • Commercial washers & dryers
- • Residential high-capacity units
Commercial & residential authorized
KitchenAid
Authorized Since: 2007
Lead Technician: Tom
Specializations:
- • Premium appliance lineup
- • Built-in refrigeration
- • Professional ranges
- • Advanced dishwashers
Premium brand specialist
JennAir
Authorized Since: 2009
Lead Technician: Gary
Specializations:
- • Luxury appliance series
- • Downdraft ventilation
- • Cooktop ignition systems
- • Premium built-ins
High-end appliance certification
Electrolux
Authorized Since: 2012
Lead Technician: Gary
Specializations:
- • European design appliances
- • Front-load washers
- • Steam cleaning technology
- • Precision temperature control
European engineering expertise
Amana Commercial
Authorized Since: 2011
Lead Technician: Gary
Specializations:
- • Commercial microwave specialist
- • High-volume food service equipment
- • Priority service for restaurants
- • Emergency scheduling available
Commercial priority partner
Frigidaire
Authorized Since: 2013
Lead Technician: Tom
Specializations:
- • Gallery & Professional series
- • Full Electrolux group brands
- • Air fry technology
- • SpaceWise storage systems
Part of Electrolux group certification
Sharp Commercial
Authorized For: Commercial Microwaves
Lead Technician: Gary
Specializations:
- • Twin Touch models
- • Medium & heavy duty units
- • Restaurant equipment priority
- • Same-day parts through MSA
Commercial priority partner
All certifications maintained through annual training and recertification. Our technicians complete manufacturer-required continuing education to stay current with new models, technologies, and diagnostic procedures.
Why Does "Factory-Authorized" Matter?
The difference between authorized and non-authorized service goes far beyond warranty coverage.
When your appliance is under warranty, the manufacturer will only pay for repairs done by an authorized service center. But factory authorization provides critical advantages even for out-of-warranty repairs.
| Service Feature | Factory-Authorized (Metro TV & Appliance) |
Non-Authorized Repair Shop |
|---|---|---|
| Manufacturer Training | Direct from manufacturers |
Generic training only |
| Proprietary Diagnostic Tools | Exclusive access |
No access |
| Service Mode Access | Full diagnostic menus |
Limited or no access |
| Genuine OEM Parts | Guaranteed authentic |
May use aftermarket |
| Technical Service Bulletins | Real-time updates |
No access |
| Warranty Preservation | Warranty stays intact |
May void warranty |
| Parts Warranty | Manufacturer backed |
Varies by shop |
| Design Knowledge | Knows brand quirks |
Trial and error |
✓ Exclusive Manufacturer Training
Our technicians receive direct, ongoing training from brands like Samsung, Electrolux, and GE on their latest models and technologies. We attend manufacturer training centers and receive certification for each product line we service.
✓ Proprietary Diagnostic Tools & Software
We have access to special diagnostic software and tools that non-authorized shops don't. This includes hidden service menus, error code logs, and manufacturer-specific testing procedures. This lets us pinpoint problems faster and more accurately—often diagnosing on the first visit what others can't diagnose at all.
✓ Genuine OEM Parts Through MSA Network
Through our Marcone Service Alliance partnership, we use only genuine, factory-spec parts from the original manufacturer. Aftermarket parts may be cheaper, but they often fail sooner, don't fit quite right, and can void your remaining warranty. We never compromise on parts quality.
✓ Warranty Protection—Even for Unrelated Repairs
Using a non-authorized repair shop can void your entire manufacturer warranty—even if the repair is unrelated to future problems. Manufacturers track who services their products. Factory-authorized service keeps your warranty intact and documented.
The Bottom Line
Factory-authorized service isn't just about following warranty rules. It's about receiving the highest quality repair your appliance was designed to receive—performed by technicians trained by the people who built it, using tools the manufacturer created, with parts the manufacturer approves.
That's the Metro TV & Appliance difference.