Metro TV & Appliances
How Our Repair Process Works
No surprises, no pressure. Here's exactly how we work — from your first contact through a completed repair.
Call or Submit a Request
Reach us by phone or through our contact form. We'll ask a few quick questions about your equipment and the symptoms — this helps us come prepared with the right parts and tools for in-home visits.
Schedule Your Service
For in-home appliance repair, we'll confirm a convenient date and time window. For TV, audio, or commercial microwave service, drop off at our shop — no appointment required.
Diagnosis
Our technicians diagnose to the root cause — fault codes, ECM reads, voltage at motor terminals — not just surface symptoms. Diagnostic fees start at $42.90 for drop-off or $149.08 for in-home service — credited toward your repair.
Written Estimate
Before any repair work begins, you receive a written estimate including parts and labor. We explain what we found and what we recommend. You decide — no pressure, no hidden fees.
Repair with OEM Parts
Once approved, we repair your equipment using original manufacturer (OEM) parts. Factory authorization gives us direct access to genuine components and technical service documentation.
Quality Check & Warranty
Every repair is tested before return or completion. Our work is backed by a parts and labor warranty — so if the same issue returns, we stand behind it.
OEM Parts Only
No aftermarket substitutes.
Approve Before We Start
Written estimate every time.
Factory Authorized
Direct manufacturer training.
Ready to get started?
Call or schedule online — takes less than a minute.