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In-Home Repair Across 200+ Zip Codes
Factory-Authorized In-Home Appliance Repair — Lincoln, NE & Surrounding Areas
Factory-authorized in-home appliance repair across 200+ zip codes — Samsung Established Authorized Service Center (ASC), genuine OEM parts, root-cause diagnosis.
Call (402) 466-9090 How Warranty Service WorksServing 200+ Zip Codes Across Nebraska and Iowa
Metro TV & Appliances provides in-home appliance repair service across more than 200 zip codes in Nebraska and Iowa. Our technicians come to your home, diagnose the issue on-site using manufacturer diagnostic tools, and complete repairs with authentic manufacturer parts. For many service calls—particularly for Samsung, LG, GE, Electrolux, Frigidaire, Maytag, and KitchenAid appliances—we can remotely diagnose the problem and pre-order parts before the first visit, reducing the number of trips required and getting your appliance back in service faster.
We serve residential customers across Lincoln, Omaha, Bellevue, Papillion, Council Bluffs (Iowa), and surrounding communities in eastern and central Nebraska. Each service call begins with a thorough diagnostic assessment. We don't guess. We use the same diagnostic software and technical documentation that the manufacturers provide to their OEM-certified service centers. This level of access is not available to non-authorized repair shops.
Where We Service Appliances
Lincoln and surrounding communities (685xx zip codes)
Omaha, Bellevue, Papillion, La Vista, Ralston, Elkhorn, Gretna (680xx, 681xx)
Council Bluffs and nearby Iowa communities (515xx)
Grand Island area (688xx)
Brands We Service
We are manufacturer-certified to repair appliances from all major brands. Factory authorization means we're certified to perform warranty repairs and provided with direct access to technical resources, service bulletins, and original equipment parts.
Samsung Established Authorized Service Center (ASC)
Metro TV & Appliances is a Samsung Established Authorized Service Center (ASC). This designation recognizes service providers who have demonstrated sustained technical capability and service quality over an extended period. Metro is an independent, standalone business — not a subcontractor or subsidiary of Samsung. We hold a direct contract with Samsung to represent their brand in customers' homes, which requires our technicians to pass background checks, drug testing, and ongoing manufacturer training.
In the 2010s, Samsung provided Metro TV & Appliances with access to advanced training programs, proprietary diagnostic tools, and restricted technical systems that were previously unavailable to service providers. The goal was to build a network of established service centers capable of handling Samsung's increasingly complex appliances — appliances with Wi-Fi connectivity, app-based controls, and remote diagnostic capabilities. Most repair shops were not equipped to service these products. Samsung selected companies with proven track records—established 1947—for this elevated designation.
As a Samsung Established ASC, we are fully triage-capable for Samsung appliances. Triage capability means we can remotely diagnose issues before dispatching a technician to your home. When you contact us about a Samsung appliance, we ask you to text us photos of the model and serial number plate, a description of the problem, and any error codes displayed on the appliance. We enter this information into Samsung's diagnostic system. The system cross-references the error code with known issues for that specific model and provides a recommended repair procedure and parts list.
In many cases, we can identify the failed component and order the part before the first service visit. When the technician arrives at your home, the part is already on the truck. This reduces the number of visits required and minimizes the time your appliance is out of service. Standard authorized service providers do not have access to this level of diagnostic capability.
Why this matters: Samsung is one of the largest appliance manufacturers in the United States. Our Established ASC designation provides us with technical tools and priority parts access that other service providers — including other authorized Samsung servicers — do not have. This designation was earned through decades of reliable service. Samsung does not invest in companies that have not proven themselves over time.
How a Metro Appliance Repair Actually Works — Step by Step
When you need appliance repair service, the process depends on whether your appliance is under warranty. If it is under warranty, your warranty provider will dispatch the service request to us. If it is not under warranty, you can contact us directly. Either way, the diagnostic and repair process is the same.
- Service Request Is Received If your appliance is under warranty, the warranty company sends us the service request electronically. This typically happens within one business day of your claim. If your appliance is not under warranty, you contact us directly at (402) 466-9090.
- Initial Diagnostic Triage We contact you to gather diagnostic information. For many appliances, we ask you to text us photos of the model and serial number plate, a description of the problem, and any error codes displayed. This information allows us to begin the diagnostic process before dispatching a technician.
- Technical Review and Parts Ordering Our technicians review the diagnostic information and cross-reference it with manufacturer service bulletins and technical documentation. If the issue can be identified remotely, we order the replacement part before scheduling the service appointment. This is particularly common for Samsung, LG, and GE appliances, where we have access to advanced diagnostic systems.
- Your Appointment Is Confirmed We set a confirmed appointment with you. We provide a specific time window — not an all-day window — and we confirm in advance. If we are running late, we call to let you know.
- On-Site Diagnosis and Repair The technician arrives at your home with the necessary tools and, in many cases, the replacement part. If further diagnosis is needed on-site, the technician performs it using manufacturer diagnostic tools. Once the failed component is identified, the part is installed and the appliance is tested to confirm proper operation.
- Testing and Completion Before leaving, the technician tests the appliance to ensure it is functioning correctly. For a washing machine, this means running a full cycle. For a refrigerator, this means confirming the compressor is running and the temperature is dropping. We do not leave until the appliance is working.
The advantage of remote triage: Most repair companies dispatch a technician to diagnose the problem on-site, then order parts, then schedule a second visit to install the parts. We order parts before the first visit whenever possible. This reduces the total number of visits and gets your appliance back in service faster. See our complete warranty service process.
Genuine OEM Parts Only — Never Aftermarket
We use only genuine OEM (Original Equipment Manufacturer) parts sourced directly from the manufacturer or from manufacturer-authorized distributors. We do not use aftermarket parts, universal fit parts, or remanufactured parts. This is a deliberate choice based on quality, reliability, and warranty protection.
Aftermarket parts are generic replacements made by third-party companies — not the manufacturer. They're cheaper, which is why some shops use them, but they carry real risk. Aftermarket parts are not tested by the original manufacturer, meaning a control board that looks right on paper may not handle the precise voltage, current, and timing requirements of your specific model. When an aftermarket part fails prematurely — or takes another component with it — the cost easily exceeds what was saved. More importantly, using aftermarket parts voids your warranty. Manufacturers require genuine OEM parts for warranty repairs. If an aftermarket component is installed and a major failure occurs later — even an unrelated one — the manufacturer can deny the claim entirely.
We source parts direct from Samsung, LG, GE Appliances, Maytag, KitchenAid, Electrolux, and all other brands we service. These parts are backed by the manufacturer's warranty. If a part fails within the warranty period, the manufacturer replaces it at no cost to you.
Quality Over Speed
Speed is the one thing most repair companies compete on. We don't.
Every Metro repair begins with a proper diagnostic: reading fault codes from the electronic control module, verifying voltage at motor terminals, and tracing the failure to its origin before a single fastener is touched. This takes longer than swapping the most likely part and hoping — it also produces a different result.
Root cause matters because the same symptom can have multiple causes. A compressor that burns out due to a failed start relay will burn out again if the relay isn't replaced alongside it. We catch that. We always have.
This is what quality over speed means in practice: thorough diagnostics, confirmed root cause, genuine OEM parts, and a repair that holds. When we leave your home, the appliance works correctly — not approximately. That's the standard we've maintained since 1947.
Our philosophy: Thoroughness is professionalism. A repair that lasts is worth more than a repair that is fast. We have been in business for over seven decades because we prioritize quality over speed.
Pricing, Warranties, and Why Coverage Matters
Our pricing structure is transparent. There are no hidden fees, no surcharges, and no unexpected charges.
Diagnostic deductible: $42.90. This is not a separate service call fee. If you proceed with the repair, the $42.90 diagnostic deductible is subtracted from the total repair cost. You pay once, not twice. If your appliance is under warranty, there is no diagnostic fee. The warranty provider covers the diagnostic assessment as part of the claim.
If your appliance is covered by a manufacturer's warranty or an extended warranty plan that we service, you pay nothing for the repair (unless your warranty requires a deductible). The warranty provider pays us directly for parts and labor. We handle the claim filing process on your behalf. You do not need to submit receipts, fill out forms, or follow up with the warranty company. We manage the entire process.
This is why we prefer warranty work. Warranty repairs protect the customer. You do not bear the financial risk of an expensive repair. If the same issue recurs after the repair, the warranty provider is responsible for covering the follow-up service—not you.
Out-of-warranty repairs. If your appliance is not under warranty, you are responsible for the cost of parts and labor. Appliance parts can be expensive. A refrigerator compressor can cost between $600 and $900. A washing machine control board can cost $300. A dishwasher pump assembly can cost $200. When the appliance is out of warranty, these costs come directly out of your pocket.
Before paying for an out-of-warranty repair, we recommend verifying that your appliance is truly not covered. Many customers do not realize they have coverage. The manufacturer's warranty may still be active. You may have purchased an extended warranty from the retailer when you bought the appliance. Your credit card may provide purchase protection or extended warranty coverage. Some homeowners insurance policies cover appliance failures. We are happy to help you check your coverage before you commit to paying for a repair out of pocket.
Our recommendation: Always file a warranty claim first, even if you are not certain the appliance is still covered. Let the warranty company confirm that the coverage has expired. Do not assume. We have seen customers pay for repairs out of pocket, only to discover later that they were covered under a warranty they had forgotten about. See which warranty companies we work with.
Rooted in Lincoln Since 1947
Metro TV & Appliances was founded in 1947 by the Fiedler family. At that time, television was a new technology. American families were purchasing their first television sets—large wooden cabinets with small black-and-white screens and vacuum tubes. When a vacuum tube failed, Mr. Fiedler replaced it. When a tuner drifted out of alignment, he realigned it. Over time, the company built a reputation for reliable service in Lincoln.
The company changed ownership in the early 2000s but maintained its commitment to manufacturer-certified service and original equipment parts. In the 2010s, Samsung designated Metro TV & Appliances as an Established Authorized Service Center (ASC), providing access to advanced training, proprietary diagnostic tools, and Samsung's restricted technical systems that were previously unavailable. Samsung does not grant this designation to every authorized service provider. It was earned because Metro TV & Appliances had demonstrated reliability and technical competence over seven decades. As an independent business with a direct Samsung contract, our technicians undergo background checks, drug testing, and ongoing manufacturer training.
Today, we continue to operate as an independent, family-owned business. We are not part of a national chain. We are not tied to a retail operation. We do not sell appliances. We repair them. This independence allows us to focus entirely on service quality rather than sales targets or corporate quotas.
Nearly 80 years of continuous service in Lincoln, Nebraska.
Certified by Samsung, LG, GE, Electrolux, Maytag, and more.
We use only manufacturer-approved parts — never aftermarket.
Better Business Bureau accredited with a strong reputation in the community.