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Metro TV & AppliancesOur Partners
Factory-authorized service backed by direct relationships with the brands you trust.
Manufacturer Partners
We are factory-authorized to service products from these leading manufacturers:
What Factory Authorization Really Means
Factory authorization is not a certification you can purchase. It's a relationship manufacturers grant only to service providers who meet their technical standards, maintain proper training, and demonstrate a commitment to quality repair work. Being factory-authorized means we are recognized by the manufacturer as an official representative of their brand when we service your equipment.
When you call a manufacturer's customer service line for a repair, they refer you to authorized service providers like Metro TV & Appliances. This direct relationship gives us access to restricted technical resources that independent repair shops cannot obtain — including proprietary diagnostic software, engineering bulletins, technical support hotlines, and advance notice of known defects or recall campaigns. We receive the same information the manufacturer's own technicians use.
Our relationship with Samsung illustrates what factory authorization looks like at the highest level. Samsung designated us as an Established Authorized Service Center (ASC) with full triage capability and access to restricted diagnostic systems that most service centers do not have. Metro is an independent, standalone business — not a subcontractor or subsidiary of Samsung. We hold a direct contract to represent Samsung in customers' homes, which requires our technicians to pass background checks, drug testing, and ongoing manufacturer training. This designation was earned over decades of quality work, proper repairs, and a shared commitment to protecting the customer. That kind of trust does not come easily, and it reflects the standard we bring to every manufacturer relationship we hold.
When your appliance or TV is under warranty, using a factory-authorized service provider ensures the repair is done according to manufacturer specifications. Non-authorized repairs can void your warranty coverage, leaving you responsible for future failures. Factory authorization protects your investment and keeps your warranty intact.
Learn more about warranty service or view our appliance service coverage.
Key Takeaway: Factory authorization is a direct relationship with the manufacturer. It gives us access to the same technical resources, diagnostic tools, and genuine OEM parts that the manufacturer's own technicians use. When you choose an authorized service provider, you're getting a repair that meets the manufacturer's standards — not a best guess from an independent shop.
Extended Warranty & Service Partners
We service extended warranties and protection plans from these providers:
Retailer Warranty Service
We service warranties purchased through major retailers, including:
We do not work with Rely or Choice Home Warranty.
How Extended Warranties Work
An extended warranty (also called a protection plan or service contract) is coverage you purchase beyond the manufacturer's standard warranty period. These plans are sold by third-party companies like Assurant, Asurion, and SquareTrade — or directly through retailers like Lowe's, Nebraska Furniture Mart, and Home Depot at the time of purchase. When your appliance or TV breaks down and is covered under an extended warranty, you file a claim with the warranty provider, who then authorizes a repair and assigns a service provider to complete the work.
Using a factory-authorized service provider like Metro TV & Appliances protects your extended warranty coverage. Many extended warranty policies have specific terms requiring repairs to be performed by authorized technicians using genuine manufacturer parts. If you attempt a DIY repair or hire a non-authorized service provider, you risk voiding your extended warranty — leaving you responsible for the full cost of any future failures. We work directly with the warranty companies listed above, so you can file your claim and know the repair will be handled correctly.
The claim process is straightforward. You contact your extended warranty provider (the company you purchased the protection plan from), describe the issue, and they authorize service. The warranty company coordinates with us to schedule the repair, and in most cases, you pay nothing out of pocket (unless your warranty requires a deductible) — the warranty provider covers the cost of parts and labor directly. Our job is to diagnose the problem, source the correct OEM parts, and complete a repair that meets both the manufacturer's specifications and the warranty provider's requirements.
We are an authorized service provider for Assurant, Asurion, SquareTrade, Armis, National Service Alliance, New Leaf, Guardsman, and Centricity. We also service extended warranties purchased through Lowe's, Nebraska Furniture Mart, Home Depot, and other major retailers. We do not work with Rely or Choice Home Warranty.
If you're unsure whether we service your extended warranty plan, call us at (402) 466-9090 and we'll confirm.
If you have an active manufacturer warranty or extended warranty and need service, we can guide you through the claim process. Visit our warranty service page for step-by-step instructions, or contact us directly and we'll help you get started.
Our Approach
Every repair we perform is backed by factory authorization, genuine manufacturer parts, and a commitment to doing the job right the first time.
Factory-Authorized Service
Our technicians are trained and certified directly by the manufacturers we service. This means access to the latest technical resources, diagnostic tools, and repair procedures.
Genuine Manufacturer Parts
We use only OEM replacement parts — never aftermarket substitutes. Genuine parts ensure your appliance performs as the manufacturer intended and preserves any active warranty coverage.
Repairs Built to Last
We take the time to diagnose correctly and repair properly — because a lasting fix is worth more than a fast one. We don't replace parts for the sake of it. We find the root cause, use the right part, and make sure the repair holds.
Thoroughness is not a delay — it's a mark of professionalism. When we take the time to do it right, you don't have to call again.